Terms and Conditions

Before you shop, please read Terms and Conditions. Online store devoted to presenting and selling products to customers. General terms and conditions for Webshop Uniq4pet have been prepared in accordance with the Consumer Protection Act on the basis of the recommendations of GZS and international codes for e-commerce.

Web store owner:
GREIT d.o.o.
Gradež 169a
1311 Turjak
SLOVENIA

E-mail: info@uniq4pet.eu
IBAN: SI56 6100 0001 2631 202 
BIC/SWIFT:HDELSI22

VAT registered: YES
VAT ID: SI22388974
Registration number: 6976549000

Users online store
User is a natural person who uses the system of online store. In the store, the user can log only as a natural person. For corporate ordering, it is necessary to contact us. 

Log in
Upon registration in the online store, visitors acquire a username, which is equal to its e-mail and password chosen by himself. Username and password unambiguously define and connect to the entered data. Before using the visitor must confirm the identity of the entered data by selecting the link in the e-mail message that is received by the automatic registration. After confirming the visitor becomes a user with the username and password that you can use at each visit online shop.

Prices and validity of the offer
All prices are given in Euros and include value added tax (VAT). Prices are subject to change without notice. Mistakes are possible and they are not liable, except for defects in the product. If the price of the product you ordered is incorrect, we will notify you and offer you the opportunity to buy the product at the correct price, that we will also provided. The product will not be sold at a price which would be detrimental to the company, as long as a buyer on the resulting error is promptly informed. We reserve the right to fix the error within five working days from the date the order was placed. We reserve the right to change the technical descriptions and configurations without notice. Pictures of products, do not represent the facts and does not guarantee product properties.

Data freshness
The administrator is trying their best to make the site accurate and up to date information about products, prices and stock, but does not assume any damages or other liability for any errors in the content of the site. In the event that the online store has incorrectly displayed information could administrator error reported using the model. The administrator is not responsible for the occasional non-functioning online store and the lack of access.

Ordering
Ordering via the Internet 24 hours a day, every day of the year. The user selects and orders products that are available in the online shop, grouped into categories. User selects a product or products with a click on the Checkout button enter the required information on the payer, recipient, mode of delivery and payment. Then again review the order and ending with the click in Done button. After that the user receives a notification via e-mail that the order was accepted. Shortly after this notification is received the new notice, which indicates the order confirmation, order number, payment method, delivery method, and information on stock availability of ordered products. User has exhaustive information on the status and content of the contract always available online in the My Account section. In case of modification or cancellation of the order, the buyer must notify the administrator on the e-mail info@uniq4pet.eu, which must indicate the order number and order date.  The order is concluded when the customer receives all the products ordered.

Cancellations & Returns
The user has the right to return the purchased goods without being required to provide a reason for its decision. About intention to return, the buyer must inform in writing by e-mail to info@uniq4pet.eu no later than 15 days from the receipt of goods. This message is considered to be a message of withdrawal. The purchaser must return the goods within 15 days after the written notification. Returned products must be unused and undamaged and in the original, undamaged packaging. Enclose a copy of the original invoice you receive upon receipt of the goods. The purchase price for the returned products will be credited to your bank account or as a credit on your next purchase. We will refund money within 30 days after receipt of the goods.

Complaints
The buyer can return the goods if it does not have the properties that the seller has explicitly promised or when the seller sent the wrong product in the wrong amount or the wrong color. Buyer can return within 8 days of receipt of the shipment and require immediate replacement of the same flawless product. In case of complaint, the buyer may, in accordance with the law demand the replacement of the product and its repair or refund. In the latter case, we reserve the right, to the time when the goods are used by the customer is charged a rent in the price, but not more than the amount for as long as it is at the time of application and the application of, the product reduced the market value. The buyer can return the complaint to bring it personally or by our on cost and by prior arrangement with us by return mail. If you want to return the goods at our expense, you need to make the agreement via e-mail info@uniq4pet.eu. Shipments with refund will not be accepted if this is was not agreed in advance with the buyer.

Method of payment
The online store has enabled multiple payment methods, namely, payment of the invoice by bank transfer to our bank account and pay via PayPal. When paying via PayPal page redirects you to PayPal system where payment is made. When paying by invoice, payment made to transfer the order amount to our bank account. As soon as the payment is visible on our bank account, we will deliver the order. In the event that payment is not made within 8 days, your order will be canceled. The order is electronically stored on the server of the operator of the website and available to the customer 24 hours a day in the My Account section.

Delivery time
For products in stock the delivery time is up to 5 working days. For products that are not in stock, the delivery time is up to 14 days after receiving the order. About the exact delivery time we will notify you via e-mail. The ordered products will be sent as soon as all in stock, unless otherwise agreed. In the case of a bank transfer products will be shipped once we receive payment on our bank account.

Delivery
Products ordered online are delivered via DPD or Post of Slovenia. Personal delivery of goods is limited to the territory of Slovenia. Delivery shall be made to the address you provided when ordering. Delivery takes place mainly in the mornings, so it is recommended that you provide a shipping address where you can be reached in the morning. The package can also be delivered at your workplace. If the delivery was not successful or you were absent at the time of delivery, your delivery service leaves a note, and you can later call and arrange for the next delivery. It is also recommended that when ordering indicate the phone number where you can be reached, because you will be in the event that the package is of larger dimensions, previously called.

Delivery costs
Delivery costs are accounted for prior to the conclusion of the order, which is selected by the mode of delivery. For purchases up to € 150.00 cost of delivery according to the rates DPD or Post of Slovenia for purchases above € 150.00 is packing and dispatch of ordered products free of charge, this does not apply to food for horses (Pegus). In the case of order food Pegus customer has available a personal pickup in the warehouse or paid personal delivery. 

Protection of personal data
In accordance with the Law on Personal Data Protection company is committed to protecting the personal data of users of the online store. Manager undertakes to permanently protect all personal user data. The administrator will use the personal data solely for the fulfillment of the contract (contract notice is sent, sending offers and invoices) and other necessary communication. User data in no case will be handed over to unauthorized persons. User registration made by the administrator allows the collection and use of personal data entered by the registration and possible confirmation of purchase. All information provided by the state are intended solely for the store operator, who does not provide information for other purposes or to third parties. For the protection of personal data is liable to the user in a way that ensures the security of your username and password. The accuracy of the data entered by the user at the registration in the store are not responsible.

Extremely disclosure of personal data
Data gathered by store will be disclosed only if so stipulated by the Law on the protection of personal data, or in the good faith belief that such action is necessary for the proceedings before courts or other state bodies.

Communication
The store operator will contact user via means of electronic communication only if the user logs on news and events. In case of problems or uncertainties in the application of the online store and the possible purchase of products, the store operator reserves the right to contact the user through electronic communication. Newsletters are clearly and unambiguously labeled. The sender will be clearly apparent, various campaigns, promotions and other marketing techniques will be marked. It will also clearly set out the conditions of participation in them. It will be presented in a way to unsubscribe from receiving advertisements to user that does not want to receive advertising messages, we explicitly taken into account.

Complaints
Since we respect the valid legislation on consumer protection, we have an effective system for dealing with complaints. In the event of problems, you can contact us via e-mail info@uniq4pet.eu. Following a complaint, you will be informed within five working days how long it will be resolved and you are kept informed of the proceedings. We also undertake to strive our best to resolve any disputes best way possible.

Copyright
Online shop and all information, product descriptions, program code, technology, product images and graphics and all other elements shown in the online store are protected and may not be reproduced or used without prior written permission.

Cookies
In the online store Uniq4pet the privacy of users is important, so we use cookies which do not store personal data, but only cookies that are necessary to improve the experience in the store and making a purchase. For a better experience, we recommend the use of cookies but are not mandatory.


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